Frequently asked questions

Frequently Asked Questions
Code Edited Group Version Question/problem
10001 08/01/2010 Project R3, R4, R5 Why does a red or yellow border appear around visual components during runtime?
10002 08/01/2010 Project R3, R4, R5 The runtime software does not communicate with a device defined via the Device Manager.
10003 08/01/2010 Project R3, R4, R5 The runtime software does not create a data table defined via the Data Table Manager.
10004 08/01/2010 Project R3, R4, R5 Can visual components' properties be accessed (read/written) from scripts?
10005 08/01/2010 Project R3, R4 Cannot define a network connection group and a network connection in Reliance Design.
10006 08/01/2010 Project R3 How to access a remote database with Reliance.
10007 08/01/2010 Project R3, R4, R5 How to create a shortcut to run a visualization project.
10008 08/01/2010 Project R3, R4, R5 The operating system is configured to launch a visualization project at startup. However, the visualization project is not started properly. The runtime software cannot connect to communication drivers.
10009 08/01/2010 Project R3, R4, R5 Changes made to a visualization project in Reliance Design are not present during runtime.
10010 08/01/2010 Project R4, R5 A component rotated by a specified angle is not displayed correctly or is not displayed at all.
10011 08/01/2010 Project R3, R4, R5 The "Text" component does not display its content when the orientation is set to "Vertical".
10012 08/01/2010 Project R4, R5 How to use multithreaded scripting in Reliance 4.
10013 08/01/2010 Project R4, R5 How to debug Reliance scripts with an external debugger.
10014 02/14/2012 Project R4, R5 How to import tags of a Wago device from the CoDeSys development environment.
10015 09/03/2013 Project R4, R5 How to log historical data and/or alarms/events to a database in Microsoft SQL Server.
10016 11/11/2013 Project R4, R5 How to add a Web page in IE8 (or later) standards mode to a visualization window.
10017 01/12/2017 Project R4, R5 How to display a KML file on Google Maps in a visualization window.
10018 07/09/2015 Project R4, R5 How to rename a project.
10019 05/23/2024 Project R4, R5 How to open a Web server file in Reliance SCADA using a Button component.
10020 01/14/2019 Project R4 How to edit a file with an .rp4 extension.
20001 08/01/2010 Design R3 How to protect a visualization project against unauthorized access.
20002 08/01/2010 Design R3, R4, R5 Using parentheses to enclose parameters passed to a procedure or function.
20003 12/08/2011 Design R4, R5 Problem with the translation of text strings using the Translate by Google command.
30001 08/01/2010 Runtime R3 What does the message "Cannot set the value of variables by means of the View version of runtime software", displayed during runtime, mean?
30002 08/01/2010 Runtime R3 What does the message "Cannot set the value of variable. Cannot send a command to device.", displayed during runtime, mean?
30003 08/01/2010 Runtime R3, R4, R5 What does the message "The detected HW key is not designed for permanent running of the runtime software.", displayed during runtime, mean?
30004 11/20/2013 Runtime R4, R5 How to set up the default size and position of the runtime software's main window.
30005 02/04/2012 License R3, R4, R5 At runtime, the "License key not found." message appears.
30006 01/28/2015 Runtime R4, R5 How to configure logging options and where to find log files.
30007 07/25/2017 License R4, R5 What do the messages "Cannot use the license service to verify the license...", displayed during runtime, mean?
30008 05/29/2025 License R5 How to upgrade a Reliance 5 hardware key from a license file.
40001 08/01/2010 Server R3 A Web page with the Reliance J Web client is not displayed in a Web browser.
40002 08/01/2010 Server R3 The Reliance J Web client displayed in a Web browser is not started.
40003 08/01/2010 Server R3 The Reliance J Web client displayed in the Web browser does not connect to a data server.
40004 08/01/2010 Server R3 Does the Reliance J Web client require a HW key?
40005 08/01/2010 Server R3 Does the Reliance J Web client allow for displaying historical trends?
40006 08/01/2010 Server R3 What does the message "For online TCP/IP connection only", displayed in the Reliance J Web client, mean?
40007 08/01/2010 Server R3 Does the Reliance J Web client support the IRC system of the Teco company?
40008 08/01/2010 Server R3 The Reliance J Web client started in a Web browser does not display visualization windows.
40009 12/20/2011 Server R4, R5 Problem with launching Reliance 4 Web Client using Java Web Start.
40010 03/11/2016 Server R4, R5 Problem with Web Client's temporary files.
40011 09/21/2017 Server R4, R5 Scripts do not work in the thin clients.
50001 08/01/2010 Communication R3 The runtime software does not launch a communication driver during starting a visualization project.
50004 08/01/2010 Communication R3, R4, R5 How to configure communication options for a Teco device physically connected to Ethernet via an Ethernet/RS-232 converter.
50005 08/01/2010 Communication R3, R4, R5 How to communicate with a device for which a native communication driver is not available with Reliance.
50006 08/01/2010 Communication R3, R4, R5 How to configure Windows XP (Service Pack 2) or a newer Windows operating system in order for Reliance to be able to communicate with an OPC server on a remote computer.
50008 08/01/2010 Communication R3 How to connect a device to Reliance via an OPC server.
50009 08/01/2010 Communication R3, R4, R5 Incorrect data is sometimes logged when a tag from a Tecomat PLC is used to control data logging.
50010 08/01/2010 Communication R3, R4, R5 How to address tags in Modbus devices.
50011 01/23/2014 Communication R3, R4, R5 How to connect a device to Reliance via a DDE server.
50012 08/01/2010 License R3 Is it possible to try out sending text messages from Reliance without a purchased license for SMS Driver?
50013 06/23/2011 Communication R4, R5 How to interconnect the Reliance 4 system and the Mosaic development environment.
50014 07/21/2011 Communication R4, R5 How to define a digital tag in an AMiT device.
50015 01/03/2012 Communication R4, R5 Reliance SCADA connects to an OPC server but does not receive valid data.
50016 02/13/2014 License R4, R5 How to troubleshoot problems with license detection upon Windows startup in a server module.
50017 05/13/2014 Communication R4, R5 How to define the address of a time program in a Johnson Controls FX device.
50018 01/16/2015 Communication R4, R5 How to configure Siemens S7-1200 and S7-1500 in TIA Portal to communicate with Reliance SCADA.
90001 08/01/2010 Other R3 Can Reliance 3 be operated under Microsoft Windows 95/98/ME?
90002 08/01/2010 Other R3, R4, R5 How to configure DCOM in order for Reliance to be able to connect to a communication driver on a remote computer.
90003 08/01/2010 Other R3, R4, R5 How to configure Windows NT/2000/XP not to require logon at startup.
90004 08/01/2010 Other R3 Cannot open dBASE database tables (DBF) from another program (e.g., MS Access, MS Excel).
90005 08/01/2010 Other R3 Toolbar icons are not displayed correctly.
90006 08/01/2010 Other R3, R4, R5 Cannot install the HW key driver from a remote computer's CD-ROM.
90007 08/01/2010 Other R3 An error occurs while opening a visualization project's databases under Windows XP.
90008 08/01/2010 Other R3, R4, R5 Cannot install the HW key driver. The installer displays the message: "Failed to start the Aladdin Device Driver. Failed to start a service in the Service Control Manager Database0x2008007 0x200007 0x0.".
90010 08/01/2010 Other R3 Cannot open Reliance project databases when multiple Reliance modules are running at the same time (e.g., Reliance Design and Reliance Runtime).
90011 08/01/2010 Other R3, R4, R5 Can Reliance be operated under Microsoft Windows Vista and Windows 7?
90012 08/01/2010 Other R3, R4 Problem with file-based databases (Paradox, dBASE) under Windows Vista or later.
90013 01/14/2014 License R4, R5 How to register a license for Reliance.
90014 08/01/2010 Other R3 How to download and install Reliance 3.
90015 08/01/2010 Other R4 How to download, install, and uninstall the Reliance 4 SCADA system.
90016 05/20/2025 Other R5 What are the minimum HW and SW requirements for Reliance 5?
90017 08/01/2010 Other R3, R4, R5 How to deactivate disk write caching to minimize data loss due to a power outage.
90018 08/01/2010 License R3, R4, R5 Cannot detect the connected HW key. License Key Utility displays the message: "HASP Error: Terminal Server was found.".
90019 09/21/2010 Other R3, R4, R5 How to troubleshoot problems when detecting a hardware key in Reliance.
90020 07/23/2013 Other R4, R5 Cannot play Reliance training video recordings.
90021 01/13/2014 Other R4, R5 How to resolve a problem when switching between keyboard languages.
90022 10/25/2010 Other R3 How to install Reliance 3 on a 64-bit Windows operating system.
90023 10/01/2013 License R4, R5 Can a license stored in a SW key be transferred to another computer?
90024 09/08/2015 Other R4 How to install the Reliance 4 SCADA/HMI system on Windows Server 2012 R2.
90025 11/22/2016 Other R4, R5 How to access the “Public Documents” folder from Windows 10 file dialogs.
90026 11/23/2020 License R4, R5 License Key Utility displays the following message: "This version of the license file is intended for newer versions of the utility. We recommend that you update the program version and repeat the action.".
90027 05/22/2025 Other R5 How to download, install, and uninstall the Reliance 5 SCADA system.
90028 05/26/2025 Other R4, R5 Compatibility of Reliance 4 and Reliance 5.
90029 06/30/2025 Other R4 What are the minimum HW and SW requirements for Reliance 4?
90125 07/27/2022 Other R4, R5 Sending email messages from Reliance SCADA using Gmail.