Frequently asked questions
Below you can find the most frequently asked questions about the Reliance SCADA/HMI system.
Tip: The filter on the right side can help you find the answer you are searching for.
Frequently Asked Questions
Code
Edited
Group
Version
Question/problem
10001
08/01/2010
Project
R3, R4
Why does a red or yellow border appear around visual components during runtime?
10002
08/01/2010
Project
R3, R4
The runtime software does not communicate with a device defined via the Device Manager.
10003
08/01/2010
Project
R3, R4
The runtime software does not create a data table defined via the Data Table Manager.
10004
08/01/2010
Project
R3, R4
Can visual components' properties be accessed (read/written) from scripts?
10005
08/01/2010
Project
R3, R4
Cannot define a network connection group and a network connection in Reliance Design.
10008
08/01/2010
Project
R3, R4
The operating system is configured to launch a visualization project at startup. However, the visualization project is not started properly. The runtime software cannot connect to communication drivers.
10009
08/01/2010
Project
R3, R4
Changes made to a visualization project in Reliance Design are not present during runtime.
10010
08/01/2010
Project
R4
A component rotated by a specified angle is not displayed correctly or is not displayed at all.
10011
08/01/2010
Project
R3, R4
The "Text" component does not display its content when the orientation is set to "Vertical".
10014
02/14/2012
Project
R4
How to import tags of a Wago device from the CoDeSys development environment.
10015
09/03/2013
Project
R4
How to log historical data and/or alarms/events to a database in Microsoft SQL Server.
10016
11/11/2013
Project
R4
How to add a Web page in IE8 (or later) standards mode to a visualization window.
10019
05/23/2024
Project
R4
How to open a Web server file in Reliance SCADA using a Button component.
20002
08/01/2010
Design
R3, R4
Using parentheses to enclose parameters passed to a procedure or function.
20003
12/08/2011
Design
R4
Problem with the translation of text strings using the Translate by Google command.
30001
08/01/2010
Runtime
R3
What does the message "Cannot set the value of variables by means of the View version of runtime software", displayed during runtime, mean?
30002
08/01/2010
Runtime
R3
What does the message "Cannot set the value of variable. Cannot send a command to device.", displayed during runtime, mean?
30003
08/01/2010
Runtime
R3, R4
What does the message "The detected HW key is not designed for permanent running of the runtime software.", displayed during runtime, mean?
30004
11/20/2013
Runtime
R4
How to set up the default size and position of the runtime software's main window.
30007
07/25/2017
License
R4
What do the messages "Cannot use the license service to verify the license...", displayed during runtime, mean?
40001
08/01/2010
Server
R3
A Web page with the Reliance J Web client is not displayed in a Web browser.
40003
08/01/2010
Server
R3
The Reliance J Web client displayed in the Web browser does not connect to a data server.
40006
08/01/2010
Server
R3
What does the message "For online TCP/IP connection only", displayed in the Reliance J Web client, mean?
40007
08/01/2010
Server
R3
Does the Reliance J Web client support the IRC system of the Teco company?
40008
08/01/2010
Server
R3
The Reliance J Web client started in a Web browser does not display visualization windows.
50001
08/01/2010
Communication
R3
The runtime software does not launch a communication driver during starting a visualization project.
50004
08/01/2010
Communication
R3, R4
How to configure communication options for a Teco device physically connected to Ethernet via an Ethernet/RS-232 converter.
50005
08/01/2010
Communication
R3, R4
How to communicate with a device for which a native communication driver is not available with Reliance.
50006
08/01/2010
Communication
R3, R4
How to configure Windows XP (Service Pack 2) or a newer Windows operating system in order for Reliance to be able to communicate with an OPC server on a remote computer.
50009
08/01/2010
Communication
R3, R4
Incorrect data is sometimes logged when a tag from a Tecomat PLC is used to control data logging.
50012
08/01/2010
License
R3
Is it possible to try out sending text messages from Reliance without a purchased license for SMS Driver?
50013
06/23/2011
Communication
R4
How to interconnect the Reliance 4 system and the Mosaic development environment.
50015
01/03/2012
Communication
R4
Reliance SCADA connects to an OPC server but does not receive valid data.
50016
02/13/2014
License
R4
How to troubleshoot problems with license detection upon Windows startup in a server module.
50017
05/13/2014
Communication
R4
How to define the address of a time program in a Johnson Controls FX device.
50018
01/16/2015
Communication
R4
How to configure Siemens S7-1200 and S7-1500 in TIA Portal to communicate with Reliance SCADA.
90002
08/01/2010
Other
R3, R4
How to configure DCOM in order for Reliance to be able to connect to a communication driver on a remote computer.
90004
08/01/2010
Other
R3, R4
Cannot open dBASE database tables (DBF) from another program (e.g., MS Access, MS Excel).
90007
08/01/2010
Other
R3, R4
An error occurs while opening a visualization project's databases under Windows XP.
90008
08/01/2010
Other
R3, R4
Cannot install the HW key driver. The installer displays the message: "Failed to start the Aladdin Device Driver. Failed to start a service in the Service Control Manager Database0x2008007 0x200007 0x0.".
90010
08/01/2010
Other
R3, R4
Cannot open Reliance project databases when multiple Reliance modules are running at the same time (e.g., Reliance Design and Reliance Runtime).
90012
08/01/2010
Other
R3, R4
Problem with file-based databases (Paradox, dBASE) under Windows Vista or later.
90017
08/01/2010
Other
R3, R4
How to deactivate disk write caching to minimize data loss due to a power outage.
90018
08/01/2010
License
R3, R4
Cannot detect the connected HW key. License Key Utility displays the message: "HASP Error: Terminal Server was found.".
90019
09/21/2010
Other
R3, R4
How to troubleshoot problems when detecting a hardware key in Reliance.
90026
11/23/2020
License
R4
License Key Utility displays the following message: "This version of the license file is intended for newer versions of the utility. We recommend that you update the program version and repeat the action.".
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